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# Introduction

This topic is available on video!

View > Video: DonorWise Overview

DonorWise serves your ministry in two significant ways:

1.As a Contact Manager. DonorWise can track all contacts in your system:

•Donors

•Staff Members

•Churches

•Organizations

•Your own divisions / departments

•Combinations of the above (for example, a staff member could also be a donor)

•ANY contact who gives a donation is a DONOR, and any contact (staff member, ministry, or project) who receives donations is a DESIGNATION.

2.As a Donation Processing tool.

•Create and process individual donations through donation batches

•Import bank information for EFT gifts

•Maintain a link with your general ledger to ensure accuracy

•Provides rigid security and audit trail components.

The contact manager features are essential because all donations come from contacts. But DonorWise maintains contact information even for non-donors. For example, your ministry may have contacts who have attended ministry events, or get your ministry newsletter, but have not (yet!) given a gift.